If a user cannot find or access their online induction, the issue is often related to the type of account they are using to log into the system.
There are two different roles in the platform: Subcontractor Admin Users and Employees.
Subcontractor Admin Users can log into the system to manage their employees, assign them to locations, and complete administrative tasks. However, they cannot access or complete training. Training and online inductions are only available to users who are set up as Employees in the People section.
If a contractor logs in as a Subcontractor Admin User, they will not see the LMS or any assigned training. To complete an induction, the contractor must also have an Employee account. In this case, a separate Employee profile should be created in the People section and an LMS invitation should be sent to that account.
To Create an Employee Account:
Once both accounts are created, they can be linked through the user’s Profile using the Link Accounts option. After linking, the user can log in with their Subcontractor Admin account and easily switch to their Employee account to complete training.