The Corrective Actions Module - LMS
Corrective actions are implemented to identify the root causes of incidents and issues, helping to prevent their recurrence. The system allows for the documentation of corrective actions.
Documenting corrective actions involves describing the problem in detail, identifying the root cause, and implementing the necessary action(s) to resolve the issue.
There are two types of corrective actions:
Administrators can manage corrective actions and record their progress and completion within the system.
Corrective actions can be documented as:
The timing for the next corrective action step depends on the date the action was created and its due date.
The status of corrective actions is displayed on the main page of the Corrective Actions module and within any related modules.
Statuses include:
When implementing actions, it is beneficial to use SMART criteria:
Corrective action classifications and root causes can be configured in the Settings menu.
The assigned individual is responsible for completing the corrective action by the due date. A digitised form may be used to capture the work completed.
Corrective actions can be escalated if not completed by their due date. The system provides options to configure escalation paths, automatically reassigning overdue actions to specified personnel.
A manager can then review the completed action and formally close it.