You are entitled to a seven-day cooling off period that begins on the date on which you purchase an online course, (either, by telephone, post, the Website or the Learning Management System) and ends at the end of 7 working days after you purchase the online course. During this time you have the right to cancel your purchase without penalty. However, the cooling off period and the right to cancel does not apply if you begin to use the online course before the end of the cooling off period. Therefore, if you use the online course immediately by accessing the Learning Management System, you will not be able to cancel the agreement. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded, if requested within 7 days of the date of payment for unused services.
To request a refund please send an email to firstname.lastname@example.org outlining the reasons for the requested refund.