Join our Winning Team!

Description

We are currently looking for our next dulann Rockstar!

We want to hear from you if you believe you are (or believe you will be), a highly motivated, focused and personable Telemarketing Representative.

This is an entry level role, and to join our team, preference will be given to Candidates who can also prove that they have a strong ability to work remotely on their own initiative.

As a Rockstar, you can work remotely from anywhere in the World, and you will be providing back up, support, and reporting to the Sales Manager who is based in Wexford Ireland.

Role Overview

In the short term, your main responsibility will be in appointment setting. Please note that this is NOT a Telesales role, and you will not be required to sell unless we all agree that your career develops that way. The main focus initially is on appointment setting for the Sales team.

The position may suit someone that wishes to work from home, but also requires additional flexibility in the days and times that they are available for Rockstar duties. You will therefore have a strong ability to stay focused, so you can manage & organise your own workload when you are on stage!

The position may also suit someone looking to change careers in order to seek a better work life balance. We are however looking for Adults to be part of #Teamdulann, so the tradeoff for such flexibility, is your ability to deliver on your Key Performance Indicators when the stage lights go on! We are not looking for someone who wants a hobby, or to facilitate a better social life.

Ideally you will also have some exposure to Telemarketing / Sales, however a redline prerequisite is to have some experience working with Customers on the telephone. If this was in a B2B environment then magic, but people with B2C experience will certainly be considered.

Preference will be given to people who have previous exposure to the use of CRM software such as SalesForce, however if your people skills are exceptional, then a basic knowledge of computers and software systems is enough to be considered.

The successful candidate will have exposure to social media, and preference is given to someone who is an advanced user of Linkedin or LinkedIn Navigator in a B2B setting.

You must be a logical thinker, with a clear focus on achieving your Key Performance Indicators, which includes booking a set number of quality appointments every week using our BANT process. Full training is provided.

Exposure to desktop Market Research would be a decided advantage.

Exposure to the Health & Safety Industry will help you get your first Number 1 hit quicker, but it is not a prerequisite.

In the medium to longer term, it is envisaged that this role can grow for the right Candidate, and that the successful Candidate could play a leading role in our Sales & Marketing Team. Who knows what the future may bring!

Typical "Day to Day" Responsibilities include:

• You must maintain a thorough understanding of our products and services to offer accurate and helpful information to Customers & Potential Customers.
• You will be conducting desktop market research on Customers and potential Customers in Ireland, the UK, the USA and Australia.
• You will be emailing and talking directly with these Customers and potential Customers to determine their eligibility and interest in aspects of the dulann offering.
• You will be BANT qualifying those Customers and potential Customers and generating leads on our dulannForce CRM.
• You will be appointment setting for the Sales Team using Calendly or other such software.
• Use our dulannForce CRM tool to manage and record interactions with clients and potential clients.
• Use our dulannForce CRM tool to manage daily tasks and produce reports.
• You will be liaising on a frequent basis with our Sales Team.
• Attend online team briefing sessions and communicate with other Rockstars about all aspects of your role.
• Compiling standard operating procedures from commonly used workflows to aid documentation and standardisation of workflow.
• Gather customer feedback and collaborate with other #Teamdulann Rockstars to provide insights to help improve our products, services, and customer experience.
• Complete non-telemarketing related tasks from time to time as required.

Requirements

• A positive attitude with a commitment to providing outstanding service to our Customers and potential Customers.
• Previous experience in working with Customers via the telephone.
• You must have the ability to understand and empathise with our Customers and Potential Customers.
• Exceptional interpersonal skills with a good phone manner and very clear speaking voice.
• Excellent English skills (Written and Verbal).
• You will be a Problem Solver.
• Strong Software skills including the use of G Suite (Particularly Gmail) and CRM Packages.
• You must have a strong ability to follow processes and procedures, but also be a logical thinker.
• You must be persistent.
• You will be required to attend internal online meetings as required with the Sales team.
• You will be required to meet KPIs.
• Attendance at dulannHQ is not expected to be commonplace, but may be required from time to time.
• Finally and most importantly, you must enjoy your Job!

This role attracts the Living Wage of €14.80 per hour.

The company will also provide a Computer, Software and Telephone.

As this is a Remote Working Role, both the Employer and the Employee have legal obligations to ensure that the working environment is fit, and remains fit, for purpose. Your remote working environment must meet legal requirements.

To apply please contact info@dulann.com 

We look forward to attending your concert!

The Health & Safety Industry Spain:

The health and safety industry in Spain is a substantial and growing sector, driven by strict national and EU regulations that require companies to comply with occupational risk prevention standards. With over 3 million businesses operating across diverse industries, there is a constant demand for professional services in workplace safety, training, and compliance management. As a regulated industry, Spanish law (notably the Ley de Prevención de Riesgos Laborales) mandates that employers actively assess and mitigate risks, which has created a thriving market for certified providers of health and safety solutions, consultancy, and specialised training.

About dulann

dulann is a SaaS business that is Headquartered in Ireland, and for the last 12 years has been a trusted market leader in the provision of digital compliance management systems in the areas of EHS, ESG, Quality, Maintenance & LOTO, Training & eLearning.

As part of expanding our footprint across Europe, we opened our Global Software Development Office in Malaga 4 years ago. We are now looking for a dynamic Sales and Marketing Executive to join our growing team.

dulann are debt free, investor free, profitable, and have a core team of 16 people.

We want to hear from you if you believe you are a highly motivated, focused and personable Executive.

This is a really exciting job for the right person to build a stunning career.

Role Overview

This is a mid-level position ideal for a driven sales professional who wants to grow within a fast-paced, innovative company. Based in Málaga, you will primarily focus on the Spanish market, supporting dulann’s growth by generating new leads and opportunities. Full training is provided for the right candidate and initially you will gain experience working with our Irish market to become familiar with our offerings and sales cadence.

Key Responsibilities:

1. Generate and qualify leads through outbound prospecting and inbound inquiries.

1. Follow dulann’s proven sales cadence to set and secure high-quality appointments.

1. Develop and maintain strong relationships with clients and prospects.

1. Identify cross-selling and upselling opportunities in both the Irish and Spanish markets.

1. Conduct online demos and presentations to showcase dulann’s solutions.

1. Use CRM tools such as Salesforce and Pardot to manage pipelines and reporting.

1. Leverage LinkedIn for prospecting and networking.

1. Collaborate closely with the Sales Manager and wider team to achieve individual and team targets.

1. Attend periodic training and reporting meetings at dulann HQ in Ireland (limited travel required).

Key Requirements:

1. Native Spanish speaker with excellent written and spoken English.

1. Minimum 2 years’ experience in a sales or business development role, preferably in B2B.

1. Proven track record in following a structured sales cadence, appointment setting and with the persistence to close deals.

1. Experience using tools such as Salesforce, Pardot, and LinkedIn for lead generation and pipeline management (highly desirable).

1. Strong networking and communication skills.

1. Good understanding of, or strong interest in, the health and safety industry (an advantage).

1. Self-motivated with the ability to work both independently and as part of a team in a hybrid environment.

1. Strong competence in using technology including G Suite.

What We Offer:

1. Competitive salary with performance-based incentives.

1. Hybrid working model for better work-life balance.

1. Ongoing training and development opportunities.

1. The chance to develop your own career, ultimately becoming the Country Sales Manager, with an innovative company at the forefront of digital compliance solutions.

How to Apply:

If you are a proactive, target-driven sales professional looking to make an impact, we’d love to hear from you. Please send your CV and a brief cover letter to us sales@dulann.com

The Opportunity

Are you passionate about improving workplace safety?

dulann is seeking a Customer Success Manager / Health & Safety Systems Lead to help our clients succeed in implementing and optimising digital EHSQ compliance systems. This hybrid role is perfect for an experienced Health & Safety Professional who understands systems-based compliance, and wants to take the next step into a technology-driven leadership position. Ideally you will currently be working as an EHSQ Advisor/Administrator/Manager/Systems Lead, and ideally you will hold a qualification similar to one of the following:

1. An International Diploma for Occupational Health & Safety Management Professionals from organisations similar to NEBOSH,
2. A Bachelor of Science (BSc) in Occupational Safety and Health from organisations similar to the Atlantic Technological University,
3. A Higher Diploma in Safety, Health and Welfare at Work from organisations such as UL or UCC,
4. A Higher Diploma in Safety, Health and Wellbeing at Work through organisations such as the Centre for Safety and Health at Work in University College Dublin.

The successful candidate will work closely with some of the world's leading organisations to guide them through their digital transformation journey — ensuring compliance with international standards and maximising the value they get from dulann’s market leading EHSQ software platform.

About the Global Health & Safety Industry

The health and safety industry is rapidly evolving worldwide, shaped by stricter regulations, international standards, and emerging global trends. Organisations across all sectors face increasing pressure to manage occupational risks effectively, not only on-site but also in remote and hybrid work environments.

Frameworks such as ISO 45001, OSHA standards, and EU Directives set the foundation for workplace safety, while digital tools, data-driven risk management, and sustainability initiatives are transforming how compliance is managed.

This dynamic environment is driving strong demand for certified providers of health and safety solutions, consultancy, and specialised training — making the industry a critical component of global business strategy.

About dulann

dulann is a B2B SaaS company headquartered in Ireland and a trusted market leader in digital compliance management systems across the areas of: EHS, ESG, Quality, Maintenance & LOTO, Training, and eLearning.

For over 12 years, we’ve supported organisations in simplifying and digitalising their compliance operations.

As part of our global expansion, we opened our Software Development Office in Málaga four years ago.

dulann is debt free, investor free, and profitable, with a core team of 16 professionals. We are now seeking a dynamic, customer-focused individual who can combine technical know-how, health & safety expertise, and strategic insight to help our clients achieve lasting success.

Key Responsibilities

1. Act as the primary contact for customer success, ensuring clients achieve their compliance and EHSQ objectives through dulann’s digital systems.
2. Lead client implementations of health & safety and compliance platforms, ensuring alignment with international standards such as ISO 45001.
3. Advise clients on EHS best practices, digital workflows, and system optimisation.
4. Partner with our Development, Onboarding, eLearning and Support teams to enhance platform functionality based on client feedback and regulatory needs.
5. Deliver client onboarding, training, and ongoing support, building strong, trusted relationships.
6. Use client insights and data to drive continuous improvement across customer success and product adoption.
7. Contribute to renewals, growth, and retention, ensuring long-term client satisfaction.
8. Stay up to date on emerging trends in safety, sustainability, and compliance technologies.

Ideal Candidate

1. 3+ years’ experience in Health & Safety, EHSQ Admin/Management, or Compliance Systems.
2. Strong knowledge of ISO 45001, OSHA, or EU Health & Safety frameworks.
3. Experience with digital safety or compliance software (implementation, management, or client-side usage) would certainly be an advantage.
4. Excellent communication, training, and relationship management skills.
5. Highly organised, self-motivated, and comfortable in a hybrid working environment.
6. Fluency in English. We are also willing to consider a Spanish speaking candidate that wishes to be based at the Malaga office, however they must have excellent English.
7. We are also of course willing to consider any candidate currently working in a similar role Customer Success role and wishes to improve their career with dulann.

What We Offer

1. Competitive salary with performance-based incentives.
2. Hybrid working model for enhanced flexibility and work-life balance.
3. Ongoing training and development to grow your professional skills.
4. A chance to build your career with an innovative company at the forefront of digital EHSQ compliance solutions.

How to Apply

If you’re a proactive, target-driven professional with a passion for health & safety and technology, we’d love to hear from you.

If you are interested in having a conversation or applying in confidence, you are welcome to message our CEO Damian Donlon on LinkedIn. Alternatively you can also send your CV and a short cover letter explaining why you’re the ideal candidate for this position to into@dulann.com.