Join our Winning Team!

Description

We are currently looking for our next dulann Superhero!

As an Account Executive, you will have the exciting role of onboarding, growing and supporting clients all over the World.

We believe that to produce your best work, you will be based at our offices in Malaga, Espana, however this role does mean that there is the chance to work remotely for the right person.

You will work alongside other Superheros, and report directly to the Director of our Spanish Office. You will also have line manager responsibility to the Executive Management Team who are based in Wexford, Ireland.

This is an entry level role, and preference will be given to Candidates who consider themselves to be highly motivated, focused and personable.

Ideally you will also have some exposure to Onboarding, however a redline prerequisite is to have some experience working with Customers on the telephone. You must have strong communication, organisation, and project management skills.

You must be passionate about your role and have the desire to develop a deep knowledge about the products & services offered by dulann. You must therefore have an ability to quickly understand different technologies.

This role requires a strong command of both the Spanish and English language.

It is our intention to grow our Account Executive Team in Spain, so this could be an amazing career opportunity for the right person.

We want to hear from you if you believe you are, or believe you will be, our next dulann Superhero.

Role Overview

Manage Client relationships during the onboarding stage.

Conduct online product demonstrations.

Train Clients on how to navigate and use the dulann Compliance Management System.

Ensure that each project is progressed in a timely manner.

Liaise with the IT team to solve client queries.

Liaise with the sales team in handling cross sales and upsales.

Gather feedback from Clients on their onboarding experience and their suggestions for product improvements.

Create new Standard Operating Procedures & Training Guides for Clients in both Spanish & English.

Typical "Day to Day" Responsibilities include:

You must maintain a thorough understanding of our products and services to offer accurate and helpful information to Customers & Potential Customers.

You will be emailing and talking directly with these Customers and potential Customers to determine their business needs can be met by our compliance software.

Use our dulannForce CRM tool and Project Management Software to manage and record interactions with clients and potential clients.

Attend online team briefing sessions and communicate with other dulann Superheros about all aspects of your role.

Gather customer feedback and collaborate with other #Teamdulann Superheros to provide insights to help improve our products, services, and customer experience.

Complete non-onboarding related tasks from time to time as required.

Requirements

A positive attitude with a commitment to providing outstanding service to our Customers and potential Customers.

Previous experience in working with Customers via the telephone.

You must have the ability to understand and empathise with our Customers and Potential Customers.

Exceptional interpersonal skills with a good phone manner and very clear speaking voice.

Excellent Spanish & English skills (Written and Verbal).

You will be a Problem Solver.

Strong Software skills including the use of G Suite.

You must have a strong ability to follow processes and procedures, but also be a logical thinker.

You must be persistent.

You will be required to attend internal online meetings as required with the Sales team.

You will be required to meet KPIs.

Finally and most importantly, you must enjoy your Job!

The company will also provide a Computer, Software and Telephone.

As this may be a Hybrid Role, both the Employer and the Employee have legal obligations to ensure that the working environment is fit, and remains fit, for purpose. Your remote working environment must meet legal requirements.

To apply please contact info@dulann.com

The Health & Safety Industry Spain:

The health and safety industry in Spain is a substantial and growing sector, driven by strict national and EU regulations that require companies to comply with occupational risk prevention standards. With over 3 million businesses operating across diverse industries, there is a constant demand for professional services in workplace safety, training, and compliance management. As a regulated industry, Spanish law (notably the Ley de Prevención de Riesgos Laborales) mandates that employers actively assess and mitigate risks, which has created a thriving market for certified providers of health and safety solutions, consultancy, and specialised training.

About dulann

dulann is a SaaS business that is Headquartered in Ireland, and for the last 12 years has been a trusted market leader in the provision of digital compliance management systems in the areas of EHS, ESG, Quality, Maintenance & LOTO, Training & eLearning.

As part of expanding our footprint across Europe, we opened our Global Software Development Office in Malaga 4 years ago. We are now looking for a dynamic Sales and Marketing Executive to join our growing team.

dulann are debt free, investor free, profitable, and have a core team of 16 people.

We want to hear from you if you believe you are a highly motivated, focused and personable Executive.

This is a really exciting job for the right person to build a stunning career.

Role Overview

This is a mid-level position ideal for a driven sales professional who wants to grow within a fast-paced, innovative company. Based in Málaga, you will primarily focus on the Spanish market, supporting dulann’s growth by generating new leads and opportunities. Full training is provided for the right candidate and initially you will gain experience working with our Irish market to become familiar with our offerings and sales cadence.

Key Responsibilities:

1. Generate and qualify leads through outbound prospecting and inbound inquiries.

1. Follow dulann’s proven sales cadence to set and secure high-quality appointments.

1. Develop and maintain strong relationships with clients and prospects.

1. Identify cross-selling and upselling opportunities in both the Irish and Spanish markets.

1. Conduct online demos and presentations to showcase dulann’s solutions.

1. Use CRM tools such as Salesforce and Pardot to manage pipelines and reporting.

1. Leverage LinkedIn for prospecting and networking.

1. Collaborate closely with the Sales Manager and wider team to achieve individual and team targets.

1. Attend periodic training and reporting meetings at dulann HQ in Ireland (limited travel required).

Key Requirements:

1. Native Spanish speaker with excellent written and spoken English.

1. Minimum 2 years’ experience in a sales or business development role, preferably in B2B.

1. Proven track record in following a structured sales cadence, appointment setting and with the persistence to close deals.

1. Experience using tools such as Salesforce, Pardot, and LinkedIn for lead generation and pipeline management (highly desirable).

1. Strong networking and communication skills.

1. Good understanding of, or strong interest in, the health and safety industry (an advantage).

1. Self-motivated with the ability to work both independently and as part of a team in a hybrid environment.

1. Strong competence in using technology including G Suite.

What We Offer:

1. Competitive salary with performance-based incentives.

1. Hybrid working model for better work-life balance.

1. Ongoing training and development opportunities.

1. The chance to develop your own career, ultimately becoming the Country Sales Manager, with an innovative company at the forefront of digital compliance solutions.

How to Apply:

If you are a proactive, target-driven sales professional looking to make an impact, we’d love to hear from you. Please send your CV and a brief cover letter to us sales@dulann.com