The Ticketing System
The system offers several options for accessing online support to help users navigate and use its features effectively. These help sections are available to all users of the system, including employees and subcontractors.
Purpose of the Ticketing System
The ticketing system is available exclusively to selected administrators. It allows them to:
Please note: Only administrators with a dedicated support package can access the live ticketing system.
Ticket Types
When raising a ticket, administrators must select a classification to help ensure the query is handled by the appropriate team. The available ticket types include:
Submitting a Ticket
When entering a description:
Attachments:
Where possible, upload supporting materials such as screenshots or documents. These can greatly assist the team in addressing your issue more efficiently.
Access to the Ticketing System
Access is limited to administrators with a dedicated support package. If an administrator who does not have access attempts to log a ticket, they will see the following message:
“You have not been allocated a seat on the ticketing system under the current price plan. Contact the dulann coordinator to request access.”
To request access or purchase support seats, administrators may also contact:
sales@dulann.com
Receiving a Response