The Corrective Actions Module
Corrective actions are implemented to identify the root cause of incidents and issues and can help prevent incidents from recurring. The system allows documentation of corrective actions.
Documenting corrective actions includes describing the problem and including any relevant details, identifying the root cause, and implementing action(s) that is required to solve the issue.
Corrective actions can be implemented from the following modules:
The corrective action origin shows in the Corrective Actions module.
Type of Corrective Actions
There are two types of corrective actions:
Managing Corrective Actions
The system allows administrators to manage corrective actions and document corrective action completion and progress.
The system allows corrective actions to be documented as:
The days to the next corrective action step depend on the date the corrective action was created and the corrective action due date.
Corrective Action Status
The Statuses of corrective actions are shown on the main page of the Corrective Actions module and the modules the corrective actions are added to.
The statuses that show are:
When implementing action(s) to a corrective action, it can be helpful to implement SMART actions:
Corrective action classifications and root causes are configured in the ‘Settings’ menu.
Completing and Closing Corrective Actions
The assigned person completes the corrective action by the due date. A digitised form can be used to capture work that has been done to complete the action.
Corrective actions can be escalated if they are not completed by their due date. The system provides the option to set up escalation paths (i.e. specify the persons the corrective action is automatically assigned to once the due date passes).
A manager can then review the completed action and close it out.
History
The system documents the history of corrective actions which can be accessed by administrators.