The Corrective Actions Module
Corrective actions are implemented to identify the root cause of incidents and issues, helping to prevent their recurrence. The system allows for thorough documentation of corrective actions.
Documenting a corrective action involves describing the problem with relevant details, identifying the root cause, and implementing the necessary steps to resolve the issue.
Origin of Corrective Actions
Corrective actions can be initiated from the following modules:
The source of each corrective action is displayed in the Corrective Actions module.
Types of Corrective Actions
There are two types of corrective actions:
Managing Corrective Actions
Administrators can manage corrective actions, documenting their progress and completion.
Corrective actions can be marked as:
The timing of subsequent corrective steps depends on the date the action was created and its due date.
Corrective Action Status
Statuses are displayed on the main page of the Corrective Actions module and on related modules where corrective actions are linked.
The statuses include:
Implementing Effective Corrective Actions: SMART Criteria
To enhance effectiveness, corrective actions should follow the SMART framework:
Configuration and Settings
Corrective action classifications and root causes can be configured via the Settings menu.
Completing and Closing Corrective Actions
The assigned individual must complete the corrective action by its due date. A digitised form can be used to capture details of the work undertaken.
If a corrective action is overdue, it can be escalated automatically based on predefined escalation paths, assigning the action to specified personnel.
Once completed, a manager reviews and formally closes the corrective action.
History
The system records the full history of corrective actions, accessible to administrators.