How Do I Download Trainee Certificates?
When a trainee has successfully passed a course on the system, their course certificate can be accessed and downloaded by administrators from the People module, System Matrix and the Courses module.
Using the People module to Download Certificates:
1.To download all trainee certificates:
- On the left column, go to ‘People’.
- Click ‘Downloaded Certificates (.zip)’ at the top of the page.
2.To select multiple trainee certificates to download:
- On the left column, go to ‘People’.
- Click the arrow button beside ‘Downloaded Certificates (.zip)’.
- Tick the box beside the name(s) you want to download.
- When you have made a selection, click ‘Download’.
3.To download a specific trainee certificate:
- On the left column, go to ‘People'.
- Click on the trainee name.
- Scroll down to 'Online Training'.
- Click 'Download Online (.zip)'.
Using the Matrix System to download certificates:
1.To download all trainee certificates:
- On the left column, go to ‘People’.
- Go to the 'Matrix' section.
- Click ‘Downloaded Certificates (.zip)’ at the top of the page.
2.To select multiple trainee certificates to download:
- On the left column, go to ‘People’.
- Go to the 'Matrix' section.
- Click the arrow button beside ‘Downloaded Certificates (.zip)’.
- Tick the box beside the name(s) you want to download.
- When you have made a selection, click ‘Download’.
3.To download a specific trainee certificate:
- On the left column, go to ‘People’.
- Go to the 'Matrix' section.
- At the top of the Matrix page, there are multiple column headings of courses that have been assigned to the trainee.
- Go to the course name you want to download a certificate from - note that you can only download a certificate if the course has been successfully completed and shows a green tick.
- Hover your mouse over the green tick and click 'Generate Certificate'.
- The certificate can now be found in your downloads.
Using the Courses module to Download Certificates:
1.To download all trainee certificates:
- On the left column, go to 'Courses'.
- Click on the course you want to download certificates from.
- Go to the 'Certificates' tab at the top of the page.
- Scroll down to the 'Trainees' section.
- Click ‘Download Online (.zip)’ .
2.To filter trainee certificates by date:
- On the left column, go to 'Courses'.
- Click on the course you want to download certificates from.
- Go to the 'Certificates' tab at the top of the page.
- Scroll down to the 'Trainees' section.
- Click the down arrow button beside 'Download Online (.zip)'.
- Here, you can filter by the completed date. The options will show : Last month, last quarter, last year, click the relevant time.
- You can also enter the completion date manually by clicking the calendar icon.
- When you have made a selection, click Download Online (.zip)'.
3.To download a specific trainee certificate:
- On the left column, go to 'Courses'.
- Click on the course you want to download certificates from.
- Go to the 'Certificates' tab at the top of the page.
- Scroll down to the 'Trainees' section.
- Go to the trainee name you want to download a certificate from and click 'Generate Certificate' in the 'Actions' column.