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How Do I Download Course Certificates?


Once a trainee has successfully completed a course on the system, their course certificate can be accessed and downloaded by administrators via the People module, System Matrix, and the Courses module.

Downloading Certificates From the People Module:

To download all trainee certificates:

  1. On the left column, go to People.
  2. Click Downloaded Certificates at the top of the page.
  3. The certificates will be available in your downloads.

To download specific trainee certificates:

  1. On the left column, go to People.
  2. Click the arrow button beside Downloaded Certificates.
  3. Tick the box beside the name(s) you want to download.
  4. When you have made a selection, click Download.
  5. The certificates will be available in your downloads.


Downloading Certificates From the Matrix System:

To download all trainee certificates:

  1. On the left column, go to People.
  2. Go to the Matrix section.
  3. Click Downloaded Certificates at the top of the page.
  4. The certificates will be available in your downloads.


To select specific trainee certificates to download:

  1. On the left column, go to People.
  2. Go to the Matrix section.
  3. Click the arrow button beside Downloaded Certificates.
  4. Tick the box beside the name(s) you want to download.
  5. When you have made a selection, click Download.


Downloading Certificates From the Courses Module:

To download all trainee certificates:

  1. On the left column, go to Courses.
  2. Click on the course you wish to download certificates from.
  3. Go to the Certificates tab at the top of the page.
  4. Scroll down to the Trainees section.
  5. Click Download Online.


To filter trainee certificates by date:

  1. On the left column, go to Courses.
  2. Click on the course you want to download certificates from.
  3. Go to the Certificates tab at the top of the page.
  4. Scroll down to the Trainees section.
  5. Click the down arrow button beside Download Online.
  6. Here, you can filter by the completed date. The options will show : Last month, last quarter and last year. Click the relevant time frame.
  7. You can also enter the completion date manually by clicking the calendar icon.
  8. When you have made a selection, click Download Online.


To download a specific trainee certificate:

  1. On the left column, go to Courses.
  2. Click on the course you want to download certificates from.
  3. Go to the Certificates tab at the top of the page.
  4. Scroll down to the Trainees section.
  5. Go to the trainee name you want to download a certificate from and click Generate Certificate in the Actions column.

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