Why are location or project administrators not receiving notifications?
When a notification has been added to the system, an email is sent to the recipients that have been selected to receive the notification. There are a number of reasons location or project administrators are not receiving notifications:
1.The notification has not been created
- In order for administrators to receive notifications, they must be created including all the relevant information.
- When you are creating a notification, ensure to click 'Save & Submit', the notification will not be sent if you click 'x' at the top of the page.
2.The notification is not active
- On the notifications page, there is a heading showing the status of the notification - active and inactive.
- If 'Inactive' is showing beside the notification relevant to you, press the bell icon. This will activate the notification and administrators will then receive the notification.
3.When you have selected the recipient, a list of options may show which you can select from. Make sure you have made the correct selection before saving the notification to ensure it is sent to the correct recipient(s):
- Send the notification to all users in the recipient group - this will notify all users in the recipient group you have selected.
- Include the following which will only be sent the notification - you can then select the users from the dropdown options.
- Exclude the following users from receiving the notification - select from the dropdown options who you do not want the notification to be sent to.
4.Administrators are not assigned correctly to the location or project
- When creating a notification, you can choose 'Location Specific Notification', and 'Project Specific Notification'.
- The administrator may not be receiving the notification if the are not correctly allocated to the location or project you have selected.