When an employee submits an accident or incident report, the system automatically routes the report to the appropriate manager or administrator based on the location associated with the employee. This ensures that reports are always directed to the correct person responsible for that location.
If the employee is linked to only one location, the report will automatically be sent to the location administrator or manager assigned to that location.
If the employee is associated with multiple locations, the system will prompt them to select the relevant location when creating the report. Once the location is selected, the report will then be automatically routed to the manager or administrator responsible for that location.
It is important to note that employees have never had the ability to manually choose or assign a specific manager when submitting accident or incident reports. Instead, they select the location where the incident occurred, and the system determines the appropriate recipient.
Users with global administrative permissions have visibility across the system and can access all accident and incident reports, regardless of location.
If a report does not appear to reach the correct manager, it is recommended to verify that: