What can we help you with?

Similar Articles

Troubleshooting

Subcontractors Showing Non-Compliant Despite Completing Induction


Subcontractors may complete inductions and see 100% completion, but still appear non-compliant in the system. This usually happens because employee compliance and subcontractor approval are separate processes.


  1. Employee Status is based on completing courses and inductions (e.g., Manual Handling, Working at Heights).


  1. Subcontractor Status is based on uploading and having approved the required subcontractor documents (e.g., Insurance, Safety Statement).


Completing an induction alone does not automatically approve the subcontractor. For the subcontractor to be approved, all required documents must be uploaded and approved. These documents can be managed in the Subcontractors → Matrix section of the system.

Recently Viewed

Visit other post to show recently viewed