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dulann Help Center
Troubleshooting
Using the System
Why am I Unable to Add an Employee to a Job?
Why am I Seeing an Error Message When Trying to Log In to the System?
Why am I Unable to Perform Vehicle Inspections as an Administrator?
Why am I Unable to Close Corrective Actions as an Employee?
Why am I Unable to Request a Permit as an Employee?
Why are Duplicate Employee Records Appearing?
Can a Completed Job Be Reopened or Copied?
Why am I Unable to Access My Online Induction?
Configuring the System
Configuring Dashboard Filters for Accident Tracking
Course Showing “Awaiting Authorisation” and Lesson Content Not Visible
Certificate Issued Despite Incorrect Answer in Assessment
Why Are Learners Still Appearing as Assigned to Courses after Being Removed?
Why is a Document Showing as Expired After Upload?
Troubleshooting
Why are Routine Checks Not Visible to Location Administrators?
Why am I Unable to Add an Employee to a Job?
Why Does the System Not Let Me Assign an Employee to a Permit?
I am Receiving Notifications that are not Intended for me
Subcontractors Showing Non-Compliant Despite Completing Induction
Why am I Seeing a Compliance Status Warning When I Log In to my Portal?
Why Has the Equipment Status Not Updated to ‘Safe to Use’?
Course Detail Editing Restrictions Explained
Why Can’t I Assign Departments and Locations to Document Approvals?
Why Aren’t Changes to the Dashboard Layout Being Saved?
Why am I Unable to Perform Vehicle Inspections as an Administrator?
Why am I Unable to Close Corrective Actions as an Employee?
Why am I Unable to Request a Permit as an Employee?
Why are Duplicate Employee Records Appearing?
Why am I Seeing an Error When Trying to Inspect Equipment?
Why are Location or Project Administrators not Receiving Notifications?
Why is a Course Not Showing as Completed?
Why is the System Not Saving a Course I am Trying to Create?
Why am I Unable to Carry out Vehicle Inspections on the dulann System or the dulann App?
Why are Completed Courses No Longer Showing as Assigned?
Why Can’t I Assign a Department Administrator to Manage Subcontractors?
Why Am I Getting an Error When Inserting an Image into a Form?
Why Can’t I Edit Chart Colours in the Dashboard?
Why Courses Show as Completed When Lessons Are Removed
Why Can’t I Make My New Employee Check Sheet Active?
Why am I Unable to Deallocate Someone from a Job?
Courses Not Appearing After Employee Registration
Why Can’t I Add a New Form Field to an Existing Accident Report?
Why Are Inspection Sheets Showing in Projects?
Why Is There Only One Signature on an SSWP?
Subcontractor Receiving “User Not Found” Error When Logging In
General Administrator Cannot See “New Inspection” Button for Vehicle Inspections
Expired Certificates Showing as Completed
Manual Handling Course Showing as Expired
Why Can’t I Unassign Online Training?
Why Can’t I Access LMS Training?
Course Not Visible to Drivers Although Visible to Admin
PPE Order Not Visible to Administrator
User Unable to Create Jobs or Assign Site Supervisors
Why is an Assessment Appearing Twice in a Course?
Why am I Unable to Add a Subcontractor Employee to a Location?
Why am I Unable to View an Employees Induction Status?
Vehicle QR Codes Not Working in App
Employee Showing “Missing Requirements” Status
Subcontractor RAMS Not Available for Approval
Why am I Unable to Assign a Subcontractor Employee to a Job?
App Login Showing “Not Found” Error
Why Do Training Expiry Dates Differ Between EHS Documents and LMS?
Why am I Unable to Assign an Employee to a Job?
Why are Contractors Appearing in Toolbox Talk Sign-Off Lists?
Employee Induction Not Visible on the Training Matrix
Course Progress Showing Incomplete With No Unlock Option Available
Configuring Dashboard Filters for Accident Tracking
Course Showing as “Not Completed” Despite Passing the Induction
Missing Action Options in a Table View
Missing Fields or Incomplete Data in Exported Reports
Course Completion Reports Showing Fewer Results Than Expected
Course Showing “Awaiting Authorisation” and Lesson Content Not Visible
Why is My Accident & Incident Report PDF Not Displaying All Information?
Resolving “Username Already Registered” Errors
How to Check Employee Training or Certification Compliance
Why is a Course Score Not Displaying After Completion?
Unable to Submit a Form Using a QR Code Off-Site
Certificate Issued Despite Incorrect Answer in Assessment
Employee Cannot Log In Due to Pending Administrator Approval
Why Can't I Access My Training?
Why is a QR Code Not Recognised in the App?
Why Are Learners Still Appearing as Assigned to Courses after Being Removed?
Why am I Unable to Access My Online Induction?
Why a Completed Course May Still Appear Incomplete
Why is a Document Showing as Expired After Upload?
Why am I Unable to Print an Audit Template?
“Account Disabled” Error When Logging In
Training Completed but Not Showing in Reports
Discrepancy in Contractor Compliance Status
Why Training Courses May Appear Different Across Employee Profiles
Why Can't I See the Contractor Selection Field When Creating a Permit?
Why Can’t Employees Assign Accident or Incident Reports to a Manager?