Troubleshooting

• Using the System
  • Why am I Unable to Add an Employee to a Job?
  • Why am I Seeing an Error Message When Trying to Log In to the System?
  • Why am I Unable to Perform Vehicle Inspections as an Administrator?
  • Why am I Unable to Close Corrective Actions as an Employee?
  • Why am I Unable to Request a Permit as an Employee?
  • Why are Duplicate Employee Records Appearing?
• Troubleshooting
  • Why am I Unable to Add an Employee to a Job?
  • Why Does the System Not Let Me Assign an Employee to a Permit?
  • I am Receiving Notifications that are not Intended for me
  • Why am I Seeing a Compliance Status Warning When I Log In to my Portal?
  • Why Has the Equipment Status Not Updated to ‘Safe to Use’?
  • Course Detail Editing Restrictions Explained
  • Why Can’t I Assign Departments and Locations to Document Approvals?
  • Why Aren’t Changes to the Dashboard Layout Being Saved?
  • Why am I Unable to Perform Vehicle Inspections as an Administrator?
  • Why am I Unable to Close Corrective Actions as an Employee?
  • Why am I Unable to Request a Permit as an Employee?
  • Why are Duplicate Employee Records Appearing?
  • Why am I Seeing an Error When Trying to Inspect Equipment?
  • Why are Location or Project Administrators not Receiving Notifications?
  • Why is a Course Not Showing as Completed?
  • Why is the System Not Saving a Course I am Trying to Create?
  • Why am I Unable to Carry out Vehicle Inspections on the dulann System or the dulann App?
  • Why are Completed Courses No Longer Showing as Assigned?
  • Why Can’t I Assign a Department Administrator to Manage Subcontractors?
  • Why Am I Getting an Error When Inserting an Image into a Form?
  • Why Courses Show as Completed When Lessons Are Removed
  • Why Can’t I Make My New Employee Check Sheet Active?
  • Why am I Unable to Deallocate Someone from a Job?
  • Courses Not Appearing After Employee Registration