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Why Are Learners Still Appearing as Assigned to Courses after Being Removed?


If learners are removed from a course but are still appearing on the dashboard as needing to complete or having an expired course, this is usually because the training requirement is being applied through another assignment source within the system.


Training courses can be assigned in several ways, including through Departments, Roles and Groups.. Even if a user is removed from one assignment source, they may still receive the requirement from another.


One common reason for this is that a course is attached to a Group. For example, if a course is linked to a group, any users who belong to those groups will automatically receive the training requirement. In this case, removing the course from the group will stop the requirement from being applied to those users.


To Remove Courses from a Group:

  1. On the left column, click Groups.
  2. Click on the group you wish to remove courses from.
  3. Scroll down to Courses.
  4. Click Allocate/Deallocate Courses.
  5. Two sections will show Select to Add and Select to Remove with a list of courses, tick the box(es) you wish to remove.
  6. You also have the option to select all courses by clicking the blue tick at the top of the page.
  7. Click the arrow button.
  8. The courses you have selected are now removed from the group.


Repeat these steps for Departments and Roles to remove courses from

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