What can we help you with?

Similar Articles

Under the Hood

Employee Cannot Log In Due to Pending Administrator Approval


If a user receives a message stating:

"The administrator needs to approve your account in this system in order to gain access. You will be able to log in as soon as your account is approved by an administrator"

this means the system is configured to require administrator approval before new accounts can access the LMS or EHS system. Even if the employee has been set up in the system, they cannot log in until their account is approved.


To resolve this:

  1. On the left column, go to the People.
  2. Click on System Approvals.
  3. Click Approve beside the relevant user account.


The System Approvals section contains accounts that were created in the sister system (e.g., LMS accounts appear in EHS approvals and vice versa). Once the administrator approves the account, the user will be able to log in immediately.

Recently Viewed

Visit other post to show recently viewed