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Under the Hood

How Do I Unlock an Assessment?

The system will show a course status as ‘Awaiting Assessment’ and will show an ‘Unlock’ option if it is a blended course.

This means that the learner has completed the online training and assessment and needs to complete the practical training and assessment to complete the course.

A blended course consists of an online and practical assessment. An appropriate qualified instructor must unlock the assessment by indicating when and where the practical assessment took place.


For example, if a learner has been assigned a blended Manual Handling course, they will need to complete all the theory lessons, and pass the Manual Handling Theory Test. They will then need to complete the Manual Handling Practical Assessment. When this has been completed, the instructor can then unlock the assessment using the "Unlock" button. The learner can now access and complete the previously locked assessment.


To unlock an Assessment:

  1. On the left column, go to 'Courses'.
  2. Click on the course you want to unlock.
  3. Click on the second tab at the top of the page.
  4. Scroll down to the ‘Trainees’ section.
  5. Click ‘Unlock’ in the ‘Actions’ column beside the relevant trainee name.
  6. Select the Location of the Assessment from the dropdown options.
  7. Enter the date the assessment took place.
  8. Select the Trainer from the dropdown options.
  9. Click 'Save'.
  10. The course status will now show as ‘Completed’.


To make an assessment required to be unlocked:

  1. On the left column, go to 'Assessments'.
  2. Click on the relevant assessment.
  3. Tick ‘Needs to be Unlocked’.
  4. Click ‘Save Changes’.

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