Learn The Basics
Product Guides
- People Module – LMS Overview
- Projects/Departments Module Overview
- Settings Module Overview
- Corrective Actions Module Overview
- Administrator Roles and Access Rights
- The Administrators Section
- Notifications Module Overview
- Dashboards Overview
- How Do I Add a Notification?
- How Do I Set Up an Administrator on the System?
- How Do I Add an Assessment?
- How Do I Add a Course?
- Trainees Module – LMS Overview
- Subcontractor Module - LMS Overview
- Corrective Actions Module - LMS Overview
- Courses Module Overview
- Lessons Module Overview
- Assessments Module Overview
- Training Effectiveness Module Overview
- How Do I add a Lesson?
- Why a Course May Not Be Visible
- How Do I Add a Project?
- How Do I Add a Training Effectiveness?
- Schedules Module Overview
- The Ticketing System
- File Repository Module Overview
- News Module Overview
- How Do I Add a Course Schedule?
- How Do I Add a Periodic Notification?
- How Do I Save a Digitised Form?
- How Do I Edit a Digitised Form?
- Form Builder
- How Do I Access my Digitised Forms?
- How Do I Generate a Certificate?
- How Do I Apply a Filter to System Sections?
- Dashboards
- Trainee Documents Explained
- How Do I Reset a Course?
- How Do I Add and Remove an Examination from a Course?
- How Do I Create a New Inspection Form?
- How Do I Apply a Filter to the Dashboard?
- How Do I Re-invite Subcontractor Administrators to the System?
- How Do I Take a Course?
- How Do I Re-take a Course When it has Expired?
- How Do I Switch Between Systems?
- How Do I Reset a Course Assessment?
- How Do I Re-take a Course Before it Expires?
- People System Matrix
- How Do I Enrol a Learner in a Course?
- How Do I Change an Employees Details?
- How Do I Allow an Employee to Close Corrective Actions?
- How Do I Add a Group?
- How Do I Assign Employees to a Group?
- How Do I Join a Group as an Employee?
- How Do I Approve and Reject Subcontractor and Employee Documents?
- How Do I Upload Trainee Documents?
- How Do I Enter an Expiry Date for a Course?
- How Do I Use the Ticketing System?
- How Do I Register Offline Completion of Courses that have been Completed Outside of the System?
- How Do I Report on Data in the dulann Systems?
- How Do I Ensure the Relevant People Receive Notifications?
- How Do I see Reports on a Module in the System?
- How Do I Access Archived Items on the System?
- How Do I Download Course Certificates?
- How Do I Change the Order of Lessons and Assessments in a Course?
- How Do I Manually Complete a Course?
- How Do I Add a Cover Photo to a Course?
- How Do I Assign Trainees Manually to a Course?
- How Do I Change the Order of Assessments in a Course?
- How Do I Access My Courses on the dulann App?
- Why Can't I Access My Training?
Using the System
- How Do I Identify Missing Requirements for Users on the System?
- How Do I Filter the System Matrix?
- How Do I Assign and Unassign Trainees to a Location?
- How Do I Access Archived Courses on the System?
- How Do I Add a Trainee?
- How Do I Use the Contextual Help Functionality?
- How Do I View and Upload Instructional Videos?
- How Do I Archive Data on the System?
- How Do I Find Archived Data in the System?
- How Do I Access Learner History
- How Do I View Training Effectiveness History?
- How Do I Mark a Corrective Action as Complete?
- How Do I Access Omitted Corrective Actions?
- How Do I Assign Lessons and Assessments to Courses?
- How Do I Archive Trainees?
- How Do I Retrieve Archived Trainees?
- How Do I Manually Assign Documents to Trainees?
- How Do I Assign Trainees to a Group?
- How Do I Add Courses to a Group?
- How Do I Assign Trainee Documents to a Group?
- How Do I Assign Learning Paths to a Group?
- How Do I Add Trainees to a Schedule?
- How Do I Add Courses to a Schedule?
- How Do I Add Trainee Documents to a Schedule?
- How Do I Configure User Roles?
- How Do I Assign Trainees to a User Role?
- How Do I Add Courses to a User Role?
- How Do I Assign Trainee Documents to a User Role?
- How Do I Assign Learning Paths to a User Role?
- How Do I Assign Trainees to Trainee Document Types?
- How Do I Assign Locations to Trainee Document Types?
- How Do I Assign Projects to Trainee Document Types?
- How Do I Assign User Roles to Trainee Document Types?
- How Do I Adjust Column Views in a Module?
- How Do I View Sent Notifications?
- How Do I Edit Notifications?
- How Do I Add Personalised Data to Notifications?
- File Repository Module Overview
- How Do I Change the Layout of a Dashboard?
- How Do I Save a Digitised Form?
- How Do I Re-Invite Employees and Subcontractors to the System?
- How Do I Recover Archived Employees and Subcontractors?
- How Do I Pinpoint Locations on a Map?
- How Do I Pull Reports on Course Enrolments?
- How Do I Assign and Unassign Subcontractors to Locations?
- How Do I Reassign an Expired Document?
- How Do I Delete an Employee Document?
- How Do I Turn Off the Contextual Help Feature?
- How Do I Archive Employees and Subcontractors?
- Why am I Unable to Access My Online Induction?
Under the Hood
Product Guides
Using the System
- How Do I Make a Course Required for Approval?
- How Do I Make a Course Required?
- How Do I Make a Course Active in the EHS?
- How Do I Activate and De-activate Notifications?
- How Do I Archive a Course?
- How Do I Reset Courses for Trainees?
- How Do I Activate and Deactivate Assessments and Questions?
- How Do I Check Employee Compliance?
- How Do I Re-Invite Employees to the System?
- How Do I Assign Documents to Employees?
- How to Change the Column Layout in Form Builder
Configuring the System
- How Do I Configure Periodic Inspections for Equipment and Vehicles?
- How Do I Unlock an Assessment?
- How Do I Configure Course Categories?
- How Do I Configure Trainee Document Types?
- How Do I Configure Learning Paths?
- How Do I Configure Course Tags?
- How Do I Create a Certificate Template?
- How Do I Create Notifications for Announcements?
- Course Showing “Awaiting Authorisation” and Lesson Content Not Visible
- Certificate Issued Despite Incorrect Answer in Assessment
- Why Are Learners Still Appearing as Assigned to Courses after Being Removed?
Creating Forms and Content
Advanced Knowledge
Using the System
Creating Forms and Content
Troubleshooting
Using the System
Configuring the System
Troubleshooting
- Subcontractors Showing Non-Compliant Despite Completing Induction
- Why am I Seeing a Compliance Status Warning When I Log In to my Portal?
- Course Detail Editing Restrictions Explained
- Why Aren’t Changes to the Dashboard Layout Being Saved?
- Why are Duplicate Employee Records Appearing?
- Why are Location or Project Administrators not Receiving Notifications?
- Why is a Course Not Showing as Completed?
- Why is the System Not Saving a Course I am Trying to Create?
- Why are Completed Courses No Longer Showing as Assigned?
- Why Am I Getting an Error When Inserting an Image into a Form?
- Why Can’t I Edit Chart Colours in the Dashboard?
- Why Courses Show as Completed When Lessons Are Removed
- Courses Not Appearing After Employee Registration
- Subcontractor Receiving “User Not Found” Error When Logging In
- Expired Certificates Showing as Completed
- Manual Handling Course Showing as Expired
- Why Can’t I Unassign Online Training?
- Why Can’t I Access LMS Training?
- Course Not Visible to Drivers Although Visible to Admin
- Why is an Assessment Appearing Twice in a Course?
- Why am I Unable to View an Employees Induction Status?
- Employee Showing “Missing Requirements” Status
- App Login Showing “Not Found” Error
- Why Do Training Expiry Dates Differ Between EHS Documents and LMS?
- Why are Contractors Appearing in Toolbox Talk Sign-Off Lists?
- Employee Induction Not Visible on the Training Matrix
- Course Progress Showing Incomplete With No Unlock Option Available
- Course Showing as “Not Completed” Despite Passing the Induction
- Missing Action Options in a Table View
- Missing Fields or Incomplete Data in Exported Reports
- Course Completion Reports Showing Fewer Results Than Expected
- Course Showing “Awaiting Authorisation” and Lesson Content Not Visible
- Resolving “Username Already Registered” Errors
- How to Check Employee Training or Certification Compliance
- Why is a Course Score Not Displaying After Completion?
- Unable to Submit a Form Using a QR Code Off-Site
- Certificate Issued Despite Incorrect Answer in Assessment
- Employee Cannot Log In Due to Pending Administrator Approval
- Why Can't I Access My Training?
- Why is a QR Code Not Recognised in the App?
- Why Are Learners Still Appearing as Assigned to Courses after Being Removed?
- Why am I Unable to Access My Online Induction?
- Why a Completed Course May Still Appear Incomplete
- “Account Disabled” Error When Logging In
- Training Completed but Not Showing in Reports
- Discrepancy in Contractor Compliance Status
- Why Training Courses May Appear Different Across Employee Profiles
Configuration Notes
Configuring the System
