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What can we help you with?
dulann Help Center
LMS
Learn The Basics
Product Guides
The People Module – LMS
The Projects/Departments Module
Administrator Roles and Access Rights
How Do I Add a Notification?
How Do I Add an Administrator?
How Do I Add an Announcement?
How Do I Add a Course or Lesson Assessment?
How Do I Add a Course?
The Trainees Module – LMS
How Do I add a Lesson?
Why am I Unable to View a Course?
How Do I Add a Project?
How Do I Document Training Effectiveness?
How Do I Schedule a Course?
How Do I Add a Question to an Assessment?
How Do I Add a Periodic Notification?
How Do I Save a Digitised Form?
How Do I Edit a Digitised Form?
Form Builder
How Do I Access my Digitised Forms?
How Do I Digitise a Form in Form Builder?
How Do I Generate a Certificate?
How Do I Apply a Filter to System Sections?
Dashboards
How Do I Make an Item Required in Form Builder?
How Do I Reset a Course?
How Do I Add and Remove an Examination from a Course?
How Do I Hide and Show Fields in Digitised Forms?
How Do I Create a New Inspection Form?
How Do I Apply a Filter to the Dashboard?
How Do I Re-invite Subcontractor Administrators to the System?
How Do I Take a Course?
How Do I Re-take a Course When it has Expired?
How Do I Switch Between Systems?
How Do I Reset a Course Assessment?
Why are Location or Project Administrators not receiving Notifications?
How Do I Take a Course Before it Expires?
People System Matrix
How Do I Enrol a Learner in a Course?
How Do I Change an Employees Contact Details?
How Do I Allow an Employee to Close Corrective Actions?
How Do I Add a Group?
How Do I Assign Employees to a Group?
How Do I Join a Group as an Employee?
How Do I Approve and Reject Documents as an Administrator?
How Do I Upload Trainee Documents?
How Do I Enter an Expiry Date for a Course?
How Do I Raise a Ticket?
How can I register offline completion of courses for employees that have completed them outside of the system?
How can I report on data in the dulann systems?
How can I make sure the relevant people receive notifications?
How Do I see Reports on a Module in the System?
How Do I Access Archived Items on the System?
How Do I Download Trainees Certificates?
How Do I Change the Order of Lessons and Assessments in a Course?
How Do I Manually Complete a Course?
How Do I Add a Cover Photo to a Course?
How Do I Assign Trainees Manually to a Course?
How Do I Change the Order of Assessments in a Course?
The Settings Module
The Corrective Actions Module
The Administrators Section
The Notifications Module
The Dashboards System
The Subcontractor Module - LMS
The Corrective Actions Module - LMS
The Courses Module
The Lessons Module
The Assessments Module
The Training Effectiveness Module
Using the System
How Do I Assign Trainees to a Location?
How Do I Access Archived Courses on the System?
How Do I Add a Trainee?
How Do I Use the Contextual Help Functionality?
How Do I Archive Data on the System?
How Do I Assign Lessons and Assessments to Courses?
How Do I Manually Assign Documents to Trainees?
How Do I Assign Trainees to a Group?
How Do I Add Courses to a Group?
How Do I Assign Trainee Documents to a Group?
How Do I Assign Learning Paths to a Group?
How Do I Add Trainees to a Schedule?
How Do I Add Courses to a Schedule?
How Do I Add Trainee Documents to a Schedule?
How Do I Configure User Roles?
How Do I Assign Trainees to a User Role?
How Do I Add Courses to a User Role?
How Do I Access Sent Notifications?
How Do I Archive Employees?
How Do I Identify Missing Requirements for Users on the System?
How Do I Filter the System Matrix?
How Do I Access and Upload Help Videos?
How Do I Archive Data on the System?
How Do I Access Archived Data on the System?
How Do I Access Learner History
How Do I Access Training Effectiveness History?
How Do I Mark a Corrective Action as Complete?
How Do I Access Omitted Corrective Actions?
How Do I Archive Trainees?
How Do I Access Archived Trainees?
How Do I Assign Trainee Documents to a User Role?
How Do I Assign Learning Paths to a User Role?
How Do I Assign Trainees to Trainee Document Types?
How Do I Assign Locations to Trainee Document Types?
How Do I Assign Projects to Trainee Document Types?
How Do I Assign User Roles to Trainee Document Types?
How Do I Edit Columns in a Module?
Under the Hood
Using the System
How Do I Make a Course Required for Approval?
How Do I Make a Course Required?
How Do I Make a Course Active in the EHS?
How Do I Activate and De-activate Notifications?
How Do I Archive a Course?
How Do I Reset Courses for Trainees?
How Do I Activate and Deactivate Assessments and Questions?
Configuring the System
How Do I Configure Periodic Inspections?
How Do I Unlock an Assessment?
How Do I Configure Course Categories?
How Do I Configure Trainee Document Types?
How Do I Configure Learning Paths?
How Do I Configure Course Tags?
How Do I Create a Certificate Template?
Advanced Knowledge
Using the System
How Do I Send Notifications to Users Outside of a Selected Group?
Troubleshooting
Using the System
Why am I Seeing an Error Message When Trying to Log In to the System?
Troubleshooting
Why is the System Not Saving a Course I am Trying to Create?
Why am I Seeing a Compliance Status Warning When I Log In to my Portal?
Why am I Unable to Change the Details of a Course?