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How Do I Use the Ticketing System?


Only designated administrators have access to the ticketing system. You may need to raise a ticket if you have a query, require a change request, wish to add new functionality, have encountered a software bug, or need additional training.


To Add a Ticket:

  1. On the left column, click Tickets.
  2. Click New Ticket.


Under Classification, you will see the options:

  1. Change Request – Request a change to an existing element on the system.
  2. New Functionality – Add a new functionality to the system that may be beneficial to you.
  3. Software Bug – Something has stopped the system from working or the system has crashed.
  4. Additional Training – More training is needed to learn more about elements or modules on the system.


  1. Enter a description in the text box, it is important to go into as much detail as possible to ensure we have a good understanding of the issue, and we can close it as soon as possible.
  2. You have the option to add any additional attachments such as a screenshot of the issue.
  3. When you have completed the ticket, click Save & Submit.

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