How Do I Use the Ticketing System?
Only designated administrators have access to the ticketing system. You may need to raise a ticket if you have a query, require a change request, would like to request new functionality, have encountered a software bug, or need additional training.
To Add a Ticket:
- On the left column, click Tickets.
- Click New Ticket.
- Under Classification, you will see the options:
- Change Request – Request a change to an existing element on the system.
- New Functionality – Add a new functionality to the system that may be beneficial to you.
- Software Bug – Something has stopped the system from working or the system has crashed.
- Additional Training – More training is needed to learn more about elements or modules on the system.
- Enter a description in the text box. It is important to go into as much detail as possible to ensure we have a good understanding of the issue, and we can close it as soon as possible.
- You have the option to add any additional attachments such as a screenshot of the issue.
- When you have completed the ticket, click Save & Submit.