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The Corrective Actions Module

Corrective actions are implemented to identify the root cause of incidents and issues and can help prevent incidents from recurring. The system allows documentation of corrective actions.

Documenting corrective actions includes describing the problem and including any relevant details, identifying the root cause, and implementing action(s) that is required to solve the issue.

Corrective actions can be implemented from the following modules:

• Employee Interventions
• Employee Check Sheets
• Red and Yellow Cards
• Accidents and Incidents
• Safety Observations
• Audits
• Risk Assessments
• Plant/Equipment
• Vehicles
• Issues and Opportunities

The corrective action origin shows in the Corrective Actions module.

Type of Corrective Actions 

There are two types of corrective actions:

• Immediate - steps taken to quickly resolve the issue
• Long Term - steps taken to improve overall processes to prevent recurrence 

Managing Corrective Actions

The system allows administrators to manage corrective actions and document corrective action completion and progress. 

The system allows corrective actions to be documented as:

• Complete - the corrective action has been completed
• Closed - the corrective action has been completed and there have been no repeated issues

The days to the next corrective action step depend on the date the corrective action was created and the corrective action due date.

Corrective Action Status

The Statuses of corrective actions are shown on the main page of the Corrective Actions module and the modules the corrective actions are added to. 

The statuses that show are:

• Completed – the action has been completed
• To Do – the action needs to be completed
• Closed – the action is completed and closed
• Excluded – the action is excluded from statistics

When implementing action(s) to a corrective action, it can be helpful to implement SMART actions:

• Specific - enter exactly what needs to be done to resolve the issue
• Measurable - include what is needed to track progress of actions being taken
• Achievable - set a realistic but effective goal 
• Relevant - make sure the actions align with the objectives
• Time - Bound - set a time frame to ensure the actions are completed quickly

Corrective action classifications and root causes are configured in the ‘Settings’ menu.

Completing and Closing Corrective Actions

The assigned person completes the corrective action by the due date. A digitised form can be used to capture work that has been done to complete the action.

Corrective actions can be escalated if they are not completed by their due date. The system provides the option to set up escalation paths (i.e. specify the persons the corrective action is automatically assigned to once the due date passes).

A manager can then review the completed action and close it out.

History

The system documents the history of corrective actions which can be accessed by administrators.