dulann are delighted to announce the launch of our New Quality Management System. A QMS is a set of business processes that help an organisation to consistently achieve customer satisfaction. However, customer satisfaction isn’t just for the sales and marketing team, by delivering consistent products and services, you eliminate the costs associated with product recalls, rework, loss of customers etc. The dulann QMS integrates seamlessly under the one dulann Portal, alongside our EHS, Maintenance, LOTO and eLearning Applications. dulann is currently the only company in the world offering these applications to Medium Sized Enterprises.
Currently working with well known Quality Management Consultant Eamonn Doyle, implementation of the online QMS is guaranteed to deliver a Return on Investment within 12 months. dulann can implement this online system for your business within 6 weeks.
To celebrate the launch, here are some top 10 practical tips when considering the implementation of a QMS if you are a Medium Sized Enterprise:
1.Establish what your key objectives are for implementing a Quality Management System. At dulann we like to see this tied to improving the financial performance of the business e.g. defects cost the company a certain amount of money last year and by implementing a Quality Management System we would like to see that reduced by 50%. If reductions are reduced by 50% then the QMS project is self funded and cost neutral after a certain number of months! Involve all the Stakeholders in this process.
2.Avoid Quality Management Consultants that are focused on obtaining “The Badge” as a primary focus. Gain expert advice from Quality Management Consultants who are focused on your bottom line, who can bring the workforce with them on your journey, and who can secure “The Badge”. The last thing you need here is an academic! Warning signs will include any Consultant who advises you that the first thing you should do is buy the Standards and familiarise yourself with it! These guys will also help you to shortlist suitable software. Anyone who tries to tell you a QMS can be done without software is telling you the truth. It can. That’s a fact. Just be aware that without software it will add significantly to your overall cost and timelines. Ultimately you will revert to software and you must train your people twice. People have enough to do, completing their own roles, help them by eliminating paperwork, admin and processes where you can. Your Consultant will also advise on top level requirements such as Quality Policy etc.
3.Ensure you have buy-in from “All” the Stakeholders. We include this step at this stage because it is only after you have established your objectives, and identified a Consultant that you can agree a roadmap. This in turn allows you to calculate your Return on Investment. If you haven't calculated this ROI, then you will struggle to convince everyone that a QMS is anything other than more admin for them. The thing they hate most is admin so show them the benefits, not the features.
4.Appoint a Project Manager, who in turn appoints a Steering Team. This could be your Quality Manager, it could be a Quality Consultant, or it could be someone else entirely. It must however be someone that can simply manage ‘Who does What by When”. This person will then be able to set timelines, manage costs etc.
5.We are a great believer in the Hoshin Kanri methodology to plan the project. Hoshin Kanri is better known as a strategy methodology however the principals allow the business to drive strategic quality goals as well as drive progress and action at every level within that company. It eliminates the waste that comes from inconsistent direction and poor communication.
6.Choose the QMS vendor. Remember Software is only half the solution. People are the other. No point having the world’s best software if you can’t get your people to use it! Underestimate this step at your peril!! Make sure the software is configurable, easy to use by the end user, and value for money.
7.How do you eat an Elephant? In bite sized chunks of course! Don’t overcomplicate this. Every Department starts with their top 5 Standard Operating Procedures. Perhaps even start with those procedures that cause the most headaches. Get those procedures on a piece of paper, identify any supporting documents and standardise the forms, which will in turn become records. Your Quality Manager will manage the formal process, and if they have software to secure approvals, version control and employee compliance then believe it or not, you’ve now started operating a Quality Management System. Lots to do but it is as easy as that to get started.
8.Communicate. Communicate. Communicate. This of course involves training people on the QMS but also involves communicating the reasons why the company is undertaking this project. You wouldn’t believe how many organisations spend a fortune on new systems and then allocate only a small amount of time and resources to communication and training. It is a key success factor and one of the main reasons that projects fail.
9.Once an SOP is agreed, that now becomes set in stone. Rule this with an Iron fist. If someone wants to change the standard because it doesn’t work or they don’t like it, then they can do so by following the correct process. Once the standard is set though, this is what people follow. Don’t make exceptions.
10.Consistently measure success and don’t be afraid to change in order to improve. If something doesn’t work, then don’t keep it just because it is part of a process. A Quality Management System should work for your business, not the other way around.
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