Companies spend vast amounts of money to attract customers yet it is nine times cheaper to retain the customers you do have. The last 12 months has seen a significant rise in clients looking for this type of course. Training today is not just about compliance, it plays a huge part in achieving customer retention and increased profits. Customers vote with their feet and you may never get an opportunity to win them back. If you don't have a functional customer care course as part of your marketing plan then please feel free to call us today.