Customer Service Training

What Dulann Can Offer our Clients

We have designed two online Customer Care courses to meet our clients training needs. The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro. Whereas positive word of mouth regarding Customer Care can make the company tens of thousands of euro. For more information on the Customer Care course’s offered by Dulann’s please check out the links below.

About Dulann

Introducing dulann.com, Ireland’s only dedicated eLearning company.

Our clients such as Greencore PLC are using the advances in technology to increase effectiveness whilst at the same time reduce costs. It’s not rocket science or anything new, it’s just a way of training that makes sense. The financial, medical, educational and retail professions have been using eLearning for years.

Managed online and available 24/7 from any location, dulann allows your employees the opportunity to complete their training at a time, place and pace that suits you. Of course all of this can be done on your very own branded corporate university website. This means that training can now be conducted during slow periods, unscheduled shutdowns, in small bite sized chunks, at home or at any time or place that suits your operations.

Dulann is creating an eLearning revolution and turning the training industry on its head by offering free training as part of our total solution. We also provide blended learning, classroom training, contractor inductions, procedure simulations and much more. Your information is now managed in a central location, available in real time to anyone with appropriate access rights. Our system allows you to manage your offline training too which will free up time spent on admin by up to 70%.

Your training delivery is always consistent with eLearning. Dulann provides you with the most innovative and engaging courses that actually deliver better results than traditionally taught courses. Cognitive learning theory applied to a SCORM compliant learning management system increases long term memory retention and provides a full audit trail.

Additional Information

Companies spend vast amounts of money to attract customers yet it is nine times cheaper to retain the customers you do have.The last 12 months has seen a significant rise in clients looking for this type of course. Training today is not just about compliance, it plays a huge part in achieving customer retention and increased profits.Customers vote with their feet and you may never get an opportunity to win them back. If you don’t have a functional customer care course as part of your marketing plan then please feel free to call us today.
 

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