Retail Customer Service Course

Description: Good Customer Care is not just important, its vital. This web-based course teaches retail staff about customer care, the true financial loss of loosing a customer and the important role they have in protecting their jobs and the business.
Legal: The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro.
Certification: This course is certified.
Duration: 30 minutes.
Cost: €25
Short Description: The course comprises 9 short sections: Instructions and Tutorial, Why care for your Customer?, Customer Focus, Courtesy, Credibility, Communication, Competence, Consistency, Exercises and Certification Test.
 Entry Requirements: There are no entry requirements for this course.
Examination On completion of all modules you will be presented with a brief examination. You must achieve a pass mark of 60% from 20 questions in order to gain certification. The 20 questions are taken randomly from a bank of 100 questions for the examination.
 Computer Requirements: Our online courses are very easy to use and all you need is a computer with an internet connection. It is recommended that you use a laptop or desktop and have installed Flash Player 8.0 or above. Courses can be taken on a tablet providing you are using a flash enabled browser.
eLearning Benefits: You can take this course anytime, anywhere, 24/7! You don’t have to complete the course in one sitting.  If you have to leave unexpectedly, or you just want to complete it later it will remember where you were, the last time you left it. You can also learn at your own pace. Learning has never been easier, you can get the course you need today and it’s just a click of a button away.

 

Summary
Training Course
User Rating
5 based on 5 votes
Service Type
Training Course
Provider Name
dulann.com,
Area
Ireland
Description
This course is designed to help retailers increase revenue through excellent customer care.